Frequently Asked Questions
Discover everything you need to know about the Alexandre Birman experience.
How do Alexandre Birman shoes fit?
Most of our styles run true to size; however, sizing can vary between silhouettes. We recommend referring to the specific size guide located on each product page for precise European-to-US conversions.
What is your return policy for online orders?
We accept returns of unworn, undamaged items in their original packaging within 30 days of delivery. Please ensure the protective film on the soles remains intact, as shoes with visible wear cannot be accepted.
Do you offer international shipping?
Yes, Alexandre Birman ships to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.
How should I care for my luxury leather or exotic skin shoes?
To maintain the beauty of your shoes, store them in the provided dust bags away from direct light and heat. For specific materials like python or suede, we recommend professional cleaning and avoiding contact with water or oils.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is immediately processed to ensure timely delivery. Please contact our Concierge Team as soon as possible, and we will do our best to accommodate your request before the shipment leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options depending on your shipping destination.